For businesses seeking to optimize their Voice over Internet Protocol (VoIP) systems, artificial intelligence (AI) presents a compelling opportunity. AI-powered VoIP solutions go beyond cost savings, offering a comprehensive strategy to enhance telecommunications efficiency and user experience. AI-powered call analysis AI-powered customer experience analysis offers valuable insights into your customer service operations. These tools can […]

The global trend of organizations migrating their data and systems to Microsoft 365 is on the rise. If you’re considering joining this migration wave, it’s imperative to steer clear of potential pitfalls. Here, we highlight some of the most common mistakes of migration and offer some insights into how to execute a successful and stress-free […]

Do you ever feel like your team is constantly chasing deadlines? By adopting the right approach, you can empower your staff to manage their workloads effectively, allowing them to focus on achieving goals rather than simply completing tasks. Discover how to foster a culture of efficiency and unlock the true potential of your team. Identifying […]

While technology empowers us in many ways, it also opens up vulnerabilities that can be exploited by malicious actors. When breaching your systems, hackers will typically look for the path of least resistance, which is often through these common entry points. Social engineering Social engineering is a form of manipulation used to get people to […]

Tired of sky-high phone bills and outdated systems? Voice over Internet Protocol (VoIP) promises clear calls, advanced features, and significant savings. But before you jump on the bandwagon, it’s crucial to understand the costs associated with owning a VoIP system. 1. Initial costs These are expenses related to getting the VoIP system. Some large corporations […]

Gone are the days of viewing browsers as mere utilities. Microsoft Edge redefines the business browsing experience, offering a comprehensive suite of features designed to boost employee engagement, optimize information management, and strengthen data protection, ultimately fueling your organization’s success. Read more to learn about how Edge helps boost productivity. Streamlined productivity Hub Edge’s Collections […]

With the rise of remote work, it’s much more difficult for organizations to track the efficiency and cybersecurity practices of their employees. Employers argue that monitoring employees is crucial to protecting sensitive information and keeping them in line with company policies. But employee monitoring stokes a debate on the balance between corporate governance and employee […]

Is your printer acting up just when you need it most? Whether it’s a pesky paper jam or streaky prints, printer problems can stress out anyone. Fortunately, this quick guide tackles the four most common printing woes and offers simple solutions to get you back on track. 1. Paper jams The paper jam is the […]

In the era of remote and hybrid work setups, many businesses have switched over to Voice over Internet Protocol (VoIP) from traditional landlines. Some have chosen to go with VoIP softphones, while others are using VoIP hardphones. If you’re also considering transitioning to VoIP, read on to learn about these two VoIP options. VoIP softphones […]

Navigating the complexities of remote and hybrid work environments requires robust IT solutions. Microsoft empowers IT administrators to meet these challenges head-on through the enhanced Microsoft 365 Apps admin center. This update delivers essential tools for streamlined workflow management, secure device deployment, and proactive cyberthreat mitigation. From OneDrive sync health monitoring to intelligent insights and […]